Terms and conditions

Terms and Conditions

Effective Date: September 21, 2025
Last Updated: September 21, 2025

Welcome to VoiceNovel. These Terms and Conditions ("Terms") govern your use of the VoiceNovel website, application, and services (collectively, the "Service") operated by [Your Company Name] ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Service Description

1.1 VoiceNovel Service

VoiceNovel is a SaaS platform that converts text novels into voiced audiobooks using artificial intelligence technology. Our service includes:

  • Novel Upload and Processing: Upload text files, eBooks, and manuscripts for conversion
  • AI-Powered Analysis: Automated character identification and dialogue analysis
  • Voice Conversion: Text-to-speech generation with character-specific voices
  • Audio Production: Chapter-by-chapter and complete audiobook generation
  • Library Management: Organization and storage of your converted audiobooks
  • Listening Platform: Integrated audio player for your generated audiobooks

1.2 Credit-Based System

Our Service operates on a credit-based billing model where users purchase credits to pay for novel conversion processing. Credits are consumed based on the complexity and length of your conversion requests.

2. User Accounts and Registration

2.1 Account Creation

To use our Service, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be at least 13 years of age (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding agreements

2.2 Account Responsibilities

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your login credentials
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information remains accurate and up-to-date

2.3 Account Security

We support various security features including:

  • Two-factor authentication (2FA)
  • Passkey authentication
  • Social login integration
  • Session management and monitoring

3. Acceptable Use

3.1 Permitted Use

You may use our Service to:

  • Convert your own original novels and manuscripts
  • Process novels for which you own the copyright or have proper licensing
  • Generate audiobooks for personal, educational, or authorized commercial use
  • Store and organize your converted content in your account

3.2 Prohibited Activities

You may not:

  • Upload copyrighted content without proper authorization
  • Use the Service for any illegal, harmful, or fraudulent purposes
  • Attempt to reverse engineer or duplicate our AI processing technology
  • Share your account credentials with unauthorized parties
  • Interfere with or disrupt the Service's operation
  • Upload content that violates our Content Guidelines (Section 4)
  • Circumvent usage limits or attempt to abuse the credit system

3.3 Content Ownership

You retain ownership of the original novels you upload. By using our Service, you grant us a limited license to process your content for the purpose of providing our conversion services.

4. Content Guidelines

4.1 Acceptable Content

Content uploaded to VoiceNovel must:

  • Be legally owned or licensed by you
  • Comply with all applicable laws and regulations
  • Not infringe on third-party intellectual property rights
  • Be suitable for automated processing and voice conversion

4.2 Prohibited Content

We prohibit content that:

  • Violates copyright, trademark, or other intellectual property rights
  • Contains hate speech, harassment, or discriminatory language
  • Includes explicit adult content involving minors
  • Promotes violence, terrorism, or illegal activities
  • Contains malicious code or attempts to exploit our systems
  • Violates privacy rights of individuals

4.3 Content Moderation

We reserve the right to:

  • Review uploaded content for compliance with these guidelines
  • Remove or refuse to process content that violates our policies
  • Suspend or terminate accounts that repeatedly violate content guidelines
  • Report illegal content to appropriate authorities

5. Billing and Credits

5.1 Credit System

  • Credits are purchased in advance and consumed during novel processing
  • Credit costs vary based on novel length, complexity, and processing options
  • Credits are non-refundable except as specified in our Refund Policy
  • Unused credits remain in your account until used or account closure

5.2 Pricing and Payments

  • Current pricing is available on our website and may be updated periodically
  • Payments are processed through secure third-party payment processors
  • All fees are charged in advance and are non-refundable except as specified
  • We may offer subscription plans with recurring billing

5.3 Billing Issues

If you believe there is an error in your billing:

  • Contact our support team within 30 days of the charge
  • Provide detailed information about the disputed charge
  • We will investigate and resolve billing disputes promptly

5.4 Credit Transactions

All credit transactions are tracked and recorded for:

  • Billing accuracy and transparency
  • Usage monitoring and analytics
  • Compliance with financial regulations
  • Support and dispute resolution

6. Intellectual Property

6.1 Our Intellectual Property

VoiceNovel and all related technology, including:

  • AI processing algorithms and character analysis systems
  • Text-to-speech conversion technology
  • User interface and application design
  • Trademarks, logos, and branding materials
  • Software code and technical infrastructure

are owned by us or our licensors and are protected by intellectual property laws.

6.2 Your Content Rights

  • You retain all rights to your original novel content
  • Generated audio files are yours to use according to these Terms
  • You may download and use your converted audiobooks as permitted
  • We do not claim ownership of your uploaded novels or generated content

6.3 License to Use Our Service

We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms.

7. AI Processing and Data Usage

7.1 AI Processing Consent

By using our Service, you consent to:

  • AI analysis of your uploaded novel content
  • Character identification and dialogue extraction
  • Automated voice assignment and audio generation
  • Processing by third-party AI providers (Google Gemini, DeepSeek, Qwen)

7.2 Processing Accuracy

While we strive for high-quality results:

  • AI processing may not be 100% accurate
  • Generated audio quality may vary based on source material
  • Character analysis and voice assignments are automated and may require manual review
  • We do not guarantee perfect conversion results

7.3 Third-Party AI Services

Our Service utilizes third-party AI providers. By using our Service, you acknowledge that your content may be processed by these providers in accordance with their terms of service and privacy policies.

8. Data Protection and Privacy

8.1 Privacy Policy

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.2 Data Security

We implement reasonable security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure cloud storage for uploaded files and generated audio
  • Regular security audits and updates
  • Access controls and authentication systems

8.3 Data Retention

  • Your novel content is stored until you delete it or close your account
  • Generated audio files are retained according to your account settings
  • Account information is maintained while your account is active
  • We may retain certain data for legal and business purposes after account closure

9. Service Availability and Performance

9.1 Service Uptime

We strive to maintain high service availability but do not guarantee:

  • 100% uptime or availability
  • Uninterrupted access to all features
  • Immunity from technical difficulties or maintenance periods

9.2 Processing Times

Novel conversion processing times may vary based on:

  • Novel length and complexity
  • Current system load and demand
  • Technical processing requirements
  • Third-party service availability

9.3 Service Modifications

We reserve the right to:

  • Modify or discontinue features with reasonable notice
  • Update our AI processing capabilities
  • Change pricing with appropriate notice to existing users
  • Implement new features and improvements

10. Limitation of Liability

10.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 Limitation of Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • LOSS OF PROFITS, DATA, OR USE
  • DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
  • DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR SERVICE INTERRUPTIONS

10.3 User Responsibility

You are solely responsible for:

  • The content you upload and process
  • Compliance with applicable laws and regulations
  • Backing up your important data and content
  • Your use of generated audio files

11. Indemnification

You agree to indemnify and hold harmless VoiceNovel and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

  • Your use of the Service
  • Your uploaded content or generated audio files
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

  • Using the account closure feature in your settings
  • Contacting our support team
  • Following the account deletion process

12.2 Termination by Us

We may terminate or suspend your account if you:

  • Violate these Terms or our policies
  • Engage in fraudulent or abusive behavior
  • Fail to pay required fees or charges
  • Use the Service in a manner that harms our business or other users

12.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease
  • Your content may be deleted after a reasonable grace period
  • Unused credits are forfeited (except where prohibited by law)
  • These Terms remain in effect for matters that survive termination

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution Process

For any disputes arising under these Terms:

  1. First, contact our support team to attempt informal resolution
  2. If informal resolution fails, disputes may be resolved through binding arbitration
  3. Class action lawsuits are waived except where prohibited by law

13.3 Jurisdiction

Any legal proceedings must be brought in the courts of [Your Jurisdiction].

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms, constitute the entire agreement between you and VoiceNovel.

14.2 Amendments

We may update these Terms periodically. Material changes will be communicated through:

  • Email notification to your registered address
  • Notice posted on our website
  • In-application notifications

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor entity.

14.5 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15. Contact Information

For questions about these Terms or our Service, please contact us:

Email: [[email protected]]
Address: [Your Business Address]
Phone: [Your Phone Number]
Support: [[email protected]]

16. Special Provisions

16.1 Beta Features

We may offer beta or experimental features that:

  • Are provided "as is" with additional disclaimers
  • May be discontinued without notice
  • Are subject to separate terms and limitations

16.2 API Access

If we provide API access:

  • Additional terms and rate limits may apply
  • API keys must be kept confidential
  • Commercial use may require separate licensing

16.3 Educational Use

We may offer special terms for educational institutions, including:

  • Discounted pricing for qualifying institutions
  • Additional privacy protections for student data
  • Compliance with educational privacy regulations

Last Updated: September 21, 2025
Version: 1.0

By using VoiceNovel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.