Privacy Policy

Effective Date: September 21, 2025
Last Updated: September 28, 2026

VoiceNovel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice novel conversion service and related features.

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

Account Information: Name, email address, username, and profile image
Authentication Data: Password (encrypted), two-factor authentication settings, passkeys, and social login credentials
Contact Information: Email address for account verification and communications

1.2 Novel Content and Files

Uploaded Novels: Text files, eBooks, and manuscripts you upload for conversion
File Metadata: Original filename, file size, MIME type, and processing metadata
Generated Content: AI-generated character analyses, dialogue conversions, and audio files
Cover Images: Book cover images (both uploaded and automatically retrieved from external sources)

1.3 Audio and Processing Data

Audio Files: Generated voice recordings from your novels, including chapter-level and merged audiobook files
TTS Metadata: Text-to-speech processing information, character counts, audio duration, and quality settings
Processing Statistics: Conversion progress, chapter counts, character counts, and completion status

1.4 Usage and Analytics Data

Conversion History: Records of novel processing attempts, status updates, and completion metrics
Credit Usage: Transaction records for credit purchases, consumption tracking, and billing information
Session Data: Login sessions, IP addresses, user agents, and device information
Application Logs: Error logs, performance metrics, and system usage statistics

1.5 Payment Information

Billing Data: Payment customer IDs, subscription information, and purchase records
Credit Transactions: Credit balance, purchase history, and usage tracking

1.6 Technical Data

Device Information: Browser type, operating system, and device identifiers
Usage Patterns: Feature usage, navigation paths, and interaction data
Performance Data: Load times, error rates, and system performance metrics

2. How We Use Your Information

2.1 Core Service Delivery

Process your uploaded novels into voiced audiobooks
Perform AI-powered character analysis and dialogue conversion
Generate high-quality text-to-speech audio files
Manage conversion progress and provide status updates
Store and organize your novel library and generated content

2.2 Account Management

Create and maintain your user account
Authenticate your identity and secure your account
Enable two-factor authentication and security features
Manage your subscription and billing preferences

2.3 AI Processing and Enhancement

Analyze your novel content to identify characters and dialogue
Generate natural-sounding voice conversions using AI technology
Optimize audio quality and processing efficiency
Provide character-based voice assignments and audio customization

2.4 Credit System and Billing

Track your credit balance and usage
Process payments for credit purchases
Generate billing statements and transaction records
Manage subscription renewals and payment processing

2.5 Service Improvement

Monitor system performance and identify technical issues
Analyze usage patterns to enhance user experience
Develop new features and improve existing functionality
Conduct quality assurance and testing

2.6 Communication

Send account verification and security notifications
Provide conversion status updates and completion alerts
Share service updates and new feature announcements
Respond to your support requests and inquiries

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in operating our service:

AI/ML Providers: Google Gemini for character analysis and dialogue processing
Text-to-Speech Services: Minimax for voice generation
Cloud Storage: Amazon S3 or compatible services for file storage
Database Services: PostgreSQL hosting providers for data storage
Payment Processors: Stripe or similar services for payment processing
Task Orchestration: Trigger.dev for managing conversion workflows
Behavior analytics: Microsoft Clarity for page views, clicks, scrolls, and session recordings. Text typed into form fields is masked. Novel and chapter text shown in the app is masked in recordings. The same product events, such as sign-up, novel creation, checkout, and playback, are also sent to Google Analytics.

3.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Prevent fraud or abuse of our service
Comply with court orders or legal proceedings

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Storage and Security

4.1 Data Storage

Geographic Location: Your data is stored on secure servers in [specify regions]
Database Security: We use encrypted PostgreSQL databases with access controls
File Storage: Uploaded novels and generated audio files are stored in encrypted cloud storage
Backup Systems: Regular automated backups ensure data availability and recovery

4.1 Security Measures

We implement industry-standard security measures:

Encryption: Data encryption in transit (SSL/TLS) and at rest
Access Controls: Role-based access controls and authentication systems
Monitoring: Continuous security monitoring and threat detection
Regular Updates: Regular security patches and system updates
Secure Authentication: Support for two-factor authentication and passkeys

4.3 Data Retention

Account Data: Retained while your account is active and for a reasonable period after deactivation
Novel Content: Stored until you delete it or close your account
Audio Files: Retained according to your storage preferences and account type
Transaction Records: Maintained for legal and accounting requirements
Log Data: Automatically deleted after [specify period] unless required for security or legal purposes

5. Your Privacy Rights

5.1 Access and Portability

Request access to your personal information
Download your novel content and generated audio files
Receive a copy of your data in a portable format

5.2 Correction and Updates

Update your account information and preferences
Correct inaccurate or incomplete personal data
Modify your privacy and notification settings

5.3 Deletion and Removal

Delete your novels, audio files, and generated content
Request deletion of your account and associated data
Remove specific pieces of information (subject to legal requirements)

5.4 Control and Preferences

Manage your email communication preferences
Control data sharing with third-party services
Opt out of non-essential data collection

5.5 Data Processing Rights (GDPR/CCPA)

If you are subject to GDPR or CCPA, you may have additional rights:

Right to restrict processing
Right to object to processing
Right to data portability
Right not to be subject to automated decision-making

6. Cookies and Tracking Technologies

6.1 Cookies We Use

Essential Cookies: Required for basic functionality and security
Performance Cookies: Help us analyze usage and improve performance
Preference Cookies: Remember your settings and preferences

6.2 Third-Party Cookies

We may use third-party services that place cookies on your device for:

Analytics and usage tracking, including Microsoft Clarity session recordings and heatmaps
Payment processing
Authentication services

6.3 Managing Cookies

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

7. International Data Transfers

If you are located outside [your jurisdiction], please note that your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

VoiceNovel is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a notice in the application

Continued use of VoiceNovel after changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [[email protected]]
Address: [Your Business Address]
Phone: [Your Phone Number]

For data protection inquiries specifically, you may contact our Data Protection Officer at [[email protected]].

11. Regional Specific Provisions

11.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use it, and the right to request deletion of personal information.

11.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, and data portability. You also have the right to withdraw consent and lodge a complaint with a supervisory authority.

Last Updated: September 28, 2026
Version: 1.0